Cleaning Processes
No. At this time we do not. Please use the contact us form here (link) to let us know if you would like us to let you know if this changes.
We separate delicate clothing (based on regular customers placing delicates in mesh bags and also by our own search). Some delicate clothing is hard to identify. So, to help us serve you, please place items you consider delicate in a separate smaller bag within your bags and mark as delicate.
We do not separate whites and colors unless a customer specifically makes this request. If you have items that might not be color-safe, please select cold water wash in your preferences. Or, if you send a non-color fast item occasionally, place it in a separate bag and leave a note saying wash in cold water. To illustrate this point, most all blue jeans are safe for warm water washing, but some high-end brands of blue jeans will loose their color on anything other than cold water.
We can serve some, but not all, customers with special sensitivities. This depends on the extent of the sensitivity. One of the members of the family that started Marin Wash and Fold has chemical sensitivities. So, we understand this need personally.
We have several scent free detergent options. Some customers provide a detergent that they know works for them and we keep it with their name on it.
For customers who note in their preferences that they have extreme sensitivities, we take the extra step of re-cleaning soap trays and running washers empty with hot water for five minutes before loading your clothing into washers. Upon request, we can add baking soda and/or vinegar with your choice of scent free detergent to washers and wipe down dryers with vinegar before loading clothing.
However, we do not have dedicated machines reserved solely for scent free detergents. People with extreme sensitivities may not be able to use our service. We have found that, of the people who have discussed this heightened level of need with us before using our service, we have been able to provide recurring service to about 75%. But, our best efforts have been insufficient to meet the needs of the other 25%. We initially began taking these steps without extra charge just as part of the attention to detail we provide with our service.
However, the time in labor and lost revenue from being able to wash other laundry while these procedures are being managed has become significant. Therefore, we now add a $25 special service cost to the invoice of customers who require these procedures.
In the future as we grow, we may one day in the future have machines dedicated solely to scent free detergents. In the meantime, if you are extremely sensitive to scents or fragrances, you should continue to do your own laundry at home.
We separate delicate clothing (based on regular customers placing delicates in mesh bags and also by our own search). Some delicate clothing is hard to identify. So, to help us serve you, please place items you consider delicate in a separate smaller bag within your bags and mark as delicate. This will help prevent potential problems.
We do not separate whites and colors unless a customer specifically makes this request. If you have items that might not be color-safe, please select cold water wash in your preferences. Or, if you send a non-color fast item occasionally, place it in a separate bag and leave a note saying wash in cold water. To illustrate this point, most all blue jeans are safe for warm water washing, but some high-end brands of blue jeans will loose their color on anything other than cold water.
We do our best to provide high levels of attention to detail and we want customers to feel they can let us handle all the pre-sorting But, some things (like the example of some brands of blue jeans) are not obvious or apparent. If you voluntarily help by separating and noting what items you consider delicate or that you know from experience require cold water washing, we can work together to help keep you a happy customer.